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POMEN is Now ISO 27001 Certified

NEWS Building a Secure Digital Future – POMEN is Now ISO 27001 Certified It’s official – POMEN is now ISO 27001 certified! When businesses choose a technology partner, trust and reliability are key especially for those in the enterprise and government sectors. As we continue to grow in the digital automotive space, handling thousands of data points daily across our platforms, we understand the importance of building a strong and secure foundation. That’s why data security has become a top priority, not just within our software, but also through the way we manage our internal policies, processes, and day-to-day operations.  This certification is more than just a milestone — it represents our ongoing commitment to protecting data, managing risks, and delivering dependable digital solutions. Most importantly, it gives our clients and partners the confidence to do business with us, knowing that security and reliability are at the core of everything we do. What is ISO 27001? ISO 27001 is an international standard that focuses on Information Security Management Systems (ISMS). It ensures that companies have a solid framework in place to manage sensitive data, protect systems from threats, and handle risks in a structured way. Why This Matters for POMEN As we continue to onboard more enterprise clients, expand across Southeast Asia, and introduce existing and newer services like ENGARAGE, ENFLEET, ENGARAGE Enterprise, and ENHIVE, data security has become more critical than ever. Our clients, from independent workshops to large-scale fleet operators, entrust us with valuable business and vehicle information every day. Our digital solutions are designed to help businesses, fleet operators, and workshops move away from manual processes and manage their operations more efficiently, transparently, and professionally. Hence, in order to do that, we would need to ensure full security of data entrusted to us. How Being ISO 27001 Certified Benefits Us ✅ Strengthens customer trust  ✅ Opens more business opportunities  ✅ Improves internal processes  ✅ Positions us for global readiness  What’s Next? This is just the beginning of our bigger vision to become a trusted leader in the digital landscape. Now, with stronger security foundations, we’re ready to serve our users better than ever. One that puts innovation, customer experience, and security at the core of everything we do. Back to Blogs

POMEN Secures Strategic Investment from VentureTECH to Drive Digital Transformation​

NEWS POMEN Secures Strategic Investment from VentureTECH to Drive Digital Transformation​ Syed Zulhilmi Tuan Sharif, CEO of POMEN (Third from Right), Nazmi Najib, CTO of POMEN (Second from Right) We are thrilled to announce that POMEN has secured a strategic investment from VentureTECH, marking a significant milestone in our mission to revolutionize fleet maintenance and workforce management through innovative digital solutions. This partnership is more than just an investment—it’s a game-changer that validates our vision and the work we’ve put into transforming asset maintenance. Beyond strengthening our technological foundation, it opens doors to new opportunities that we’re truly excited about. At POMEN, our mission has always been clear: to create real impact in everything we do. As our CEO, Syed Zulhilmi, put it—this is about scaling our solutions, expanding across industries, and meeting the growing local and regional demands. With VentureTECH’s support, we are poised to scale our solutions, expand into new industries, and continue driving efficiency for businesses locally and across the region. This investment also aligns with Malaysia’s digitalization agenda, reinforcing the need for businesses to embrace smart, automated systems to improve efficiency and productivity. Our heartfelt gratitude to VentureTECH and Cradle Fund for their trust, support, and belief in what POMEN is capable of achieving. Here’s to empowering ‘Seamless Solutions, Smarter Operations’—ALL THE WAY!  Read more – Digital News Asia , BERNAMA (English), BERNAMA (Bahasa Malaysia), Dagang News, TN Global, TECHINASIA Back to Blogs

Tips To Improve Customer Service For Your Workshop

TIPS Tips To Improve Customer Service For Your Workshop The world is quickly turning towards digital technology, and people from numerous industries are trying to convert to this shift as soon as possible. Software and apps have made everything effortless the business owners can leverage them to the maximum. Incorporating software and other new technologies into the automotive industry is going to affect the industry in so many ways. This delivers a lot of productivity, efficiency, and financial benefits and helps in the management of garages. ENGARAGE has been named as one of the top must-haves in the automobile industry trends. Systematize Satisfaction Creating a flawless and elegant experience for your customers will enhance your chances of impressing them. We live in a culture of convenience which means expectations are on the rise, which makes it even more visible when processes and experiences are manual and complex. With the use of the right technology, you can drive automation which will smooth your internal process as well as provide a simple, effective, and appropriate way to increase your customer satisfaction. Calling is no longer the most convenient option for reaching your customers. People are busy, and so is your workshop. With texting and in-app messaging, you can reduce approval wait times remarkably for your shop while making the response process quicker and easier for customers since not everyone has the ability to answer a call right away. Once the job is complete both a text message and in-app notification will notify the customer that their car is ready for pickup and they can also complete the transaction via their app. Schedule Appointment Schedule appointments will deliver your auto repair shop a continuous and consistent flow of customers. This will be the correct solution for how to grow the auto repair business. Although they each come in with a different request spending time to understand and diagnose the issue is important as it will decide the priority of each job. If you streamline every job that you have at hand, it will deliver effectiveness in your workshop so you can focus on getting the cars back on the road safely. Customize The Communication A personalized experience is a good experience, that builds a rapport and builds up your customer loyalty. With customer expectations raised in this digital world, it’s now more important than ever before to go above and beyond. Leave an impression on them by showing your customers that you not only remember their name but their vehicle as well. Having the capacity to access their vehicle’s history, see previous directions, and more puts you in control and shows the customer you vested interest in them as well as their business. Correct and up-to-date vehicle information from appointment booking to vehicle inspection reports sets you apart and demonstrates that the customer is more than just a transaction, they are part of your family. Enlighten Your Customers Education is a vital part of the customer experience, when a maintenance service is completed there is not a lot of customer education required however when it comes to repairs customers want to know the “Why” it needs replacing or fixing. It’s one thing to tell a customers what’s wrong with their vehicle, but it’s a whole other thing to have them truly understand what you found and what you recommend. If you are confused about how to attract customers to auto repair, then educating them is going to be a great idea. With digital inspections, you can show them the video or photos therefore you are allowing the customer and enabling them to be that much more knowledgeable about their vehicle. You can create digital inspection reports by using POMEN Smart Workshop. This education builds trust in your shop and removes the notion that you are being ripped off, which leads to an overall better customer experience. Using a workshop management system like POMEN Smart Workshop is the easiest step to capture and create a close relationship with your customers. The CRM function created in POMEN Smart Workshop will help you divide the customer group you want. You can also blast SMS or email about your workshop promotion or any announcement from your workshop. In addition, you can also send SMS or email to your customers personally to wish them happy birthday, for example,e and offer them some promotions from your workshop. By using workshop management system like ENGARAGE, your car workshop can improve customer attendance and retention. Try ENGARAGE for FREE Back to Blogs

POMEN Crowned as Winner of PETRONAS FutureTech Accelerator Programme 2019

NEWS POMEN Crowned as Winner of PETRONAS FutureTech Accelerator Programme 2019 PETRONAS FutureTech, an accelerator programme to encourage local innovations and support Malaysian startups, held its first Demo Day with 19 startups from the energy, industry, and digital innovation sectors recently. The programme under the PETRONAS Corporate Venture Capital (CVC) arm aims to discover and nurture local technology entrepreneurs and contribute to a tech-driven startup ecosystem for Malaysia. The first batch of startups pitched their business solutions to an audience of venture capitalists, top executives from Malaysian Government Agencies and GLCs, and other members of the Malaysian and regional startup ecosystem. Out of the batch, three startups were selected to take part in a two-week global immersion programme hosted by 500 Startups in San Francisco in early 2020. The startups are POMEN, an automotive aftermarket platform that connects car and motorcycle owners with nearby workshops and mechanics, GA Alliance, a platform that brings together financial professional expertise with digital solutions to transform accounting and AdEasy, a platform for offline ad space. Back to Blogs

How Software Will Be in Charge in the Automotive Industry?

AUTOMOTIVE How Software Will Be in Charge in the Automotive Industry? The world is quickly turning towards digital technology, and people from numerous industries are trying to convert to this shift as soon as possible. Software and apps have made everything effortless the business owners can leverage them to the maximum. Incorporating software and other new technologies into the automotive industry is going to affect the industry in so many ways. This delivers a lot of productivity, efficiency, and financial benefits and helps in the management of garages. ENGARAGE has been named as one of the top must-haves in the automobile industry trends. Importance Of Software Development In The Automotive Industry Today, the world circulates around computers, mobile phones, and networks. It is quite tough to imagine a place without these things in our lives. From ordering food to a doctor consultation, you can do pretty much everything right from your home, in fact right from your mobile phone wherever you are. As everything is computerized, almost every industry out there is trying to incorporate these digital technologies and offer better service for its customers. The automotive industry is no exception because using digital technologies and offers better service for its customers. The automotive industry is no exception because using digital technologies in this sector will reduce a ton of your workload by providing efficiencies, which both you the service providers, and your customers can make use of it pretty effectively. Benefits Of ENGARAGE In Your Automotive Business 1. Easily Book Vehicle Appointment Garages are difficult to manage, and there are times when it is understaffed with multiple tasks to complete flying in from every direction possible. It is not easy to manage requests at a time & this is where the effectiveness of customer booking via ENGARAGE raises the game and software steps in the picture to do the heavy lifting. This function will allow the customers to book their car service or repair by selecting the date and available time slots for the garage visit. With this technology, the staff will be able to serve them at that time without any hassle. Everything can be schedule for a particular date and amount of time, which reduces the stress for customers as well as the staff on the front counter or in the office. This smooth process of vehicle booking for log book services or repairs will give you back the time to engage in meaningful conversation with your customers. 2. Enablement Of Digital Inspection Garages are difficult to manage, and there are times when it is understaffed with multiple tasks to complete flying in from every direction possible. It is not easy to manage request at a time & this is where the effectiveness of customer booking via ENGARAGE raises the game and software steps in the picture to do the heavy lifting. This function will allow the customers to book their car service or repair by selecting the date and available time slots for the garage visit. With this technology, the staff will be able to serve them at that time without any hassle. Everything can be schedule for a particular date and amount of time, which reduces the stress for customers as well as the staff on the front counter or in the office. This smooth process of vehicle booking for log book services or repairs will give you back the time to engage in meaningful conversation with your customers. 3. Simple Job Scheduling Usually, car workshops have a reasonable number of employees, and it becomes difficult to manage them during busy times. With many vehicles coming in for service or repair, it is difficult for the staff to get things done and keep track of them. This scenario is the reason why every workshop, garage workshop should invest in the right automotive software. This software will manage the planning of customer appointments and scheduling of the jobs for your mechanic or bays, which means less confusion and total control. The schedule displays the date and time, the reason for the booking, customer information, and which mechanic has been scheduled to work on it, as things change so fast daily having the ability to reschedule with another mechanic or another day gives you the flexibility to manage your garage schedule with ease. 4. Assistance From Digital Reports Succesful garages require a strong set of reports that gives them visibility to track performance and measure key metrics including streamlined reporting that helps you drill down to identify the most profitable part of your business. Your entire paperwork trail can be reduced if not eliminated with the help of software. The cloud-based flexible reporting should give you access in real time from any device making work feel like a holiday. Move Onwards Check out ENGARAGE one of the best automotive management software platforms present in the market. It is an innovative digital solution in the auto mechanical sector, offering all the required features for workshops and their customers. This software provides you with all the benefits mentioned above. So, why don’t you give it a try and streamline your entire automotive business with ease? Try ENGARAGE for FREE Back to Blogs

POMEN Featured in Vulcan Post

BLOGS POMEN Featured in Vulcan Post POMEN: Safe, Transparent Roadside Assistance   POMEN App is a 24/7 car assistance app that was founded in 2018 and launched the beta version in October of the same year. It goes live to public on January 2019. POMEN’s main focus is to provide reassuring, reliable, and safe roadside assistance, especially for female drivers, who are the most common victims of workshop swindling. As such, POMEN takes great pains to ensure the entire process is transparent with features like real-time tracking, flat-rate pricing, no hidden additional costs, and free membership. A key feature of POMEN’s app is that you can register family members on your profile, who will then be able to keep tabs on your status when you are having car trouble. The app’s POMEN Merchants are all carefully selected, certified workshops and mechanics. How certified, you ask? POMEN collaborates with the Malaysia Automotive, Robotics & IoT Institute (MARii), registering more than 100 workshops which have been successfully certified by MARii’s Workshop Transformation Program (WTP). POMEN is currently available nationwide. Credit: Vulcan Posthttps://vulcanpost.com/680038/malaysia-mobile-apps-car-servicing-roadside-assistance/ Back to Blogs

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