BLOG The Biggest Fleet Cost Isn’t Fuel – It’s the Downtime You Didn’t See Coming March 16, 2026 Marinah Zafirah 4:44 pm When companies evaluate fleet expenses, fuel is usually the first cost everyone talks about. It’s visible, fluctuates with market prices, and appears clearly in monthly reports. In fact, around 60% of fleet managers say fuel management is their top operational priority. But if you ask experienced fleet operators where the real financial pressure lies, many will point somewhere else. The biggest financial risk often isn’t fuel, it’s downtime. And unlike fuel, downtime is often invisible until it becomes expensive. Where Fleet Costs Actually Go Industry benchmarks show that fleet operating costs are typically distributed across several areas: Fuel: ~30–40% of total fleet operating costs Maintenance & repairs: ~15–20% Insurance, depreciation and other costs: remaining portion Fuel may take the largest share of the budget. But the real operational disruption usually happens when vehicles stop moving altogether. That’s when downtime enters the equation. The Real Cost of Downtime A vehicle that isn’t operating doesn’t just incur repair costs; it affects the entire operation. Industry data estimates that unplanned vehicle downtime can cost fleets between $448 and $760 per vehicle per day, depending on operations. Other studies estimate downtime costs can reach around $1,200 per hour in certain operations when lost productivity, delays, and replacement logistics are included. And it’s more common than many realise. Across fleets globally, the average vehicle downtime rate sits around 8.2%, meaning vehicles can be unavailable for nearly 2–3 days every month. For fleets operating at scale, that quickly becomes a major operational and financial drain. Maintenance: The Preventable Cost Maintenance itself isn’t the problem. In fact, maintenance is what prevents downtime. The real issue arises when fleet operations rely on: scattered records spreadsheets manual service logs inconsistent maintenance tracking This leads to reactive maintenance, fixing problems only after a breakdown occurs. Industry research shows that predictive maintenance and proactive tracking can reduce downtime by up to 45% and maintenance costs by around 30%. In other words, visibility into fleet health changes everything. The Shift Toward Data-Driven Fleet Operations Modern fleets are moving away from manual tracking toward digital fleet management systems that centralise operational data. With proper visibility, fleet operators can: track vehicle service schedules monitor asset utilisation identify recurring maintenance issues detect inefficiencies earlier Instead of reacting to problems, teams can anticipate them. This shift from reactive to proactive management is what separates high-performing fleets from those constantly dealing with breakdowns. Why Visibility Matters More Than Ever Fleet management today isn’t just about tracking vehicles.It’s about understanding the complete lifecycle of your fleet assets. When fleet managers can clearly see: maintenance history vehicle utilisation operational performance They can make decisions that reduce downtime, extend vehicle lifespan, and improve operational efficiency. This is the philosophy behind digital fleet platforms like ENFLEET, which help organisations centralise fleet data and maintenance tracking so operational issues can be addressed before they escalate into costly disruptions. The Question Fleet Operators Should Ask The real question is no longer: “How much are we spending on fuel?” But rather: “How much are we losing because we can’t see what’s happening in our fleet?” Because in many cases, the most expensive cost in fleet operations isn’t fuel or maintenance. It’s downtime that could have been prevented. Back to Blogs
NEWS POMEN Awarded with malaysia digital (MD)status by MDEC August 5, 2025 Marinah Zafirah 1:01 pm It’s official – POMEN is Malaysia Digital Status certified! We’re thrilled to share that POMEN has officially been awarded the Malaysia Digital (MD) Status by the Malaysia Digital Economy Corporation (MDEC). What began as a humble mission to help stranded drivers on the roadside has expanded into a bigger scale across multiple industries. What is Malaysia Digital (MD) Status? Malaysia Digital (MD) Status is a prestigious recognition by MDEC — awarded to companies that play a key role in driving digital innovation and the country’s digital economy. Hence, with this title, it is a strong validation of POMEN’s long-term vision to empower the automotive industry with digital solutions or tools to step up their businesses on top of to support Malaysia’s broader digital agenda. We extend our appreciation to MDEC, partners, investors and the workshop community who believed in our solution. This achievement is definitely a collective win. Hoping that the road ahead opens more doors for POMEN to contribute to Malaysia’s positioning as one of the trusted technology enabler in automotive digitalization. Back to Blogs
NEWS Building a Secure Digital Future – POMEN is Now ISO 27001 Certified May 20, 2025 Marinah Zafirah 2:31 pm It’s official – POMEN is now ISO 27001 certified! When businesses choose a technology partner, trust and reliability are key especially for those in the enterprise and government sectors. As we continue to grow in the digital automotive space, handling thousands of data points daily across our platforms, we understand the importance of building a strong and secure foundation. That’s why data security has become a top priority, not just within our software, but also through the way we manage our internal policies, processes, and day-to-day operations. This certification is more than just a milestone — it represents our ongoing commitment to protecting data, managing risks, and delivering dependable digital solutions. Most importantly, it gives our clients and partners the confidence to do business with us, knowing that security and reliability are at the core of everything we do. Your workshop opens for the day. One customer walks in without notice, another sends a late-night WhatsApp asking to book for tomorrow, and the whiteboard already looks like a map of confusion. Your team is trying to figure out who to serve next, a customer is waiting longer than expected, and someone just realised a booking was missed entirely. The issue isn’t your staff. It’s the outdated booking method. If your workshop still relies on paper notes, verbal reminders, or WhatsApp chats to manage bookings, you’re probably wasting more time than you realise. This is where a digital booking system comes in. It keeps your daily schedule organised, your technicians informed, and your customers happy. Here’s how a system like ENGARAGE can save you hours every week. What is ISO 27001? ISO 27001 is an international standard that focuses on Information Security Management Systems (ISMS). It ensures that companies have a solid framework in place to manage sensitive data, protect systems from threats, and handle risks in a structured way. Why This Matters for POMEN As we continue to onboard more enterprise clients, expand across Southeast Asia, and introduce existing and newer services like ENGARAGE, ENFLEET, ENGARAGE Enterprise, and ENHIVE, data security has become more critical than ever. Our clients, from independent workshops to large-scale fleet operators, entrust us with valuable business and vehicle information every day. Our digital solutions are designed to help businesses, fleet operators, and workshops move away from manual processes and manage their operations more efficiently, transparently, and professionally. Hence, in order to do that, we would need to ensure full security of data entrusted to us. How Being ISO 27001 Certified Benefits Us ✅ Strengthens customer trust ✅ Opens more business opportunities ✅ Improves internal processes ✅ Positions us for global readiness What’s Next? This is just the beginning of our bigger vision to become a trusted leader in the digital landscape. Now, with stronger security foundations, we’re ready to serve our users better than ever. One that puts innovation, customer experience, and security at the core of everything we do. Back to Blogs
NEWS POMEN Secures Strategic Investment from VentureTECH to Drive Digital Transformation Syed Zulhilmi Tuan Sharif, CEO of POMEN (Third from Right), Nazmi Najib, CTO of POMEN (Second from Right) We are thrilled to announce that POMEN has secured a strategic investment from VentureTECH, marking a significant milestone in our mission to revolutionize fleet maintenance and workforce management through innovative digital solutions. This partnership is more than just an investment—it’s a game-changer that validates our vision and the work we’ve put into transforming asset maintenance. Beyond strengthening our technological foundation, it opens doors to new opportunities that we’re truly excited about. At POMEN, our mission has always been clear: to create real impact in everything we do. As our CEO, Syed Zulhilmi, put it—this is about scaling our solutions, expanding across industries, and meeting the growing local and regional demands. With VentureTECH’s support, we are poised to scale our solutions, expand into new industries, and continue driving efficiency for businesses locally and across the region. This investment also aligns with Malaysia’s digitalization agenda, reinforcing the need for businesses to embrace smart, automated systems to improve efficiency and productivity. Our heartfelt gratitude to VentureTECH and Cradle Fund for their trust, support, and belief in what POMEN is capable of achieving. Here’s to empowering ‘Seamless Solutions, Smarter Operations’—ALL THE WAY! Read more – Digital News Asia , BERNAMA (English), BERNAMA (Bahasa Malaysia), Dagang News, TN Global, TECHINASIA Back to Blogs
TIPS Tips To Improve Customer Service For Your Workshop The world is quickly turning towards digital technology, and people from numerous industries are trying to convert to this shift as soon as possible. Software and apps have made everything effortless the business owners can leverage them to the maximum. Incorporating software and other new technologies into the automotive industry is going to affect the industry in so many ways. This delivers a lot of productivity, efficiency, and financial benefits and helps in the management of garages. ENGARAGE has been named as one of the top must-haves in the automobile industry trends. Systematize Satisfaction Creating a flawless and elegant experience for your customers will enhance your chances of impressing them. We live in a culture of convenience which means expectations are on the rise, which makes it even more visible when processes and experiences are manual and complex. With the use of the right technology, you can drive automation which will smooth your internal process as well as provide a simple, effective, and appropriate way to increase your customer satisfaction. Calling is no longer the most convenient option for reaching your customers. People are busy, and so is your workshop. With texting and in-app messaging, you can reduce approval wait times remarkably for your shop while making the response process quicker and easier for customers since not everyone has the ability to answer a call right away. Once the job is complete both a text message and in-app notification will notify the customer that their car is ready for pickup and they can also complete the transaction via their app. Schedule Appointment Schedule appointments will deliver your auto repair shop a continuous and consistent flow of customers. This will be the correct solution for how to grow the auto repair business. Although they each come in with a different request spending time to understand and diagnose the issue is important as it will decide the priority of each job. If you streamline every job that you have at hand, it will deliver effectiveness in your workshop so you can focus on getting the cars back on the road safely. Customize The Communication A personalized experience is a good experience, that builds a rapport and builds up your customer loyalty. With customer expectations raised in this digital world, it’s now more important than ever before to go above and beyond. Leave an impression on them by showing your customers that you not only remember their name but their vehicle as well. Having the capacity to access their vehicle’s history, see previous directions, and more puts you in control and shows the customer you vested interest in them as well as their business. Correct and up-to-date vehicle information from appointment booking to vehicle inspection reports sets you apart and demonstrates that the customer is more than just a transaction, they are part of your family. Enlighten Your Customers Education is a vital part of the customer experience, when a maintenance service is completed there is not a lot of customer education required however when it comes to repairs customers want to know the “Why” it needs replacing or fixing. It’s one thing to tell a customers what’s wrong with their vehicle, but it’s a whole other thing to have them truly understand what you found and what you recommend. If you are confused about how to attract customers to auto repair, then educating them is going to be a great idea. With digital inspections, you can show them the video or photos therefore you are allowing the customer and enabling them to be that much more knowledgeable about their vehicle. You can create digital inspection reports by using POMEN Smart Workshop. This education builds trust in your shop and removes the notion that you are being ripped off, which leads to an overall better customer experience. Using a workshop management system like POMEN Smart Workshop is the easiest step to capture and create a close relationship with your customers. The CRM function created in POMEN Smart Workshop will help you divide the customer group you want. You can also blast SMS or email about your workshop promotion or any announcement from your workshop. In addition, you can also send SMS or email to your customers personally to wish them happy birthday, for example and offer them some promotions from your workshop. By using workshop management system like ENGARAGE, your car workshop can improve customer attendance and retention. Try ENGARAGE for FREE Back to Blogs
NEWS POMEN Crowned as Winner of PETRONAS FutureTech Accelerator Programme 2019 PETRONAS FutureTech, an accelerator programme to encourage local innovations and support Malaysian startups, held its first Demo Day with 19 startups from the energy, industry, and digital innovation sectors recently. The programme under the PETRONAS Corporate Venture Capital (CVC) arm aims to discover and nurture local technology entrepreneurs and contribute to a tech-driven startup ecosystem for Malaysia. The first batch of startups pitched their business solutions to an audience of venture capitalists, top executives from Malaysian Government Agencies and GLCs, and other members of the Malaysian and regional startup ecosystem. Out of the batch, three startups were selected to take part in a two-week global immersion programme hosted by 500 Startups in San Francisco in early 2020. The startups are POMEN, an automotive aftermarket platform that connects car and motorcycle owners with nearby workshops and mechanics, GA Alliance, a platform that brings together financial professional expertise with digital solutions to transform accounting and AdEasy, a platform for offline ad space. Back to Blogs



