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Unlock The Secret to Effortless Car Bookings with POMEN Smart Workshop – You Wont Believe How Simple It Is.

Booking form can be found in every POMEN Smart Workshop‘s account. Dont have POMEN Smart Workshop‘s account? Get one here and enjoy 14 days free trial. Step 1: Login to your POMEN Smart Workshop’s account. Step 2: Click on ‘booking’ under ‘manage’ button. Step 3: Start add booking by clicking ‘+booking’ button. Step 4: Insert your customer’s detail and car information. In this booking form, you may insert your customer’s booking details depending on how your customer book for their services. In ‘booking source’, you can select whether they book by call, send you whatsapp message, booking via website or they walk in to your workshop themselves. In ‘appointment method’ section, you can choose an options such as ‘pick up/drop’, ‘on-site service’ or ‘drive in’ depending on your customer’s situation. Finally, click ‘send email’ and your customer’s booking form will be send to their email. Their booking form will be look like this: Another Method To Make A Customer Booking. There’s an additional method to book a customer appointment at POMEN Smart Workshop. You can also make a booking through the ‘calender’ tools under the ‘manage’ button. Next, click on the date to schedule your customer booking for upcoming day, week or months. After that, repeat Step 2. This method is much easier as you can monitor upcoming services on certain date. After make a customer booking, you can proceed to do a work order. See how to make a work order here. Still hesitate to get POMEN Smart Workshop? Hesitate no more! Get free demo now!

From Chaos To Order : A Step-by-Step Guide to POMEN Smart Workshop’s Work Order Tools.

In today’s fast-paced automotive industry, efficiency and productivity are paramount. For workshop owners and mechanics, managing work orders effectively can make all the difference in delivering exceptional service and maximizing customer satisfaction. This is where POMEN Smart Workshop‘s work order tools come into play. In this guide, we will take you through a step-by-step journey, exploring the key features and functionalities of POMEN Smart Workshop‘s Work Order Tools, enabling you to harness their full potential and take your workshop’s efficiency to new heights. Step 1 : Login to your POMEN Smart Workshop account. If you dont have one, you can get one here. Dont know how to get a free POMEN Smart Workshop‘s account? Check here. Step 2 : Click on ‘work order’ under ‘manage’ button. Step 3 : Start creating work order by clicking ‘+ work order’ button. Step 4 : Insert customer’s basic information. After inserting the customer’s information, check on ‘send email’ box to send digital quotation to customer’s email later. Step 5 : Insert package and part. Insert the package and part that you will provide for your customer. You can create these packages and part in the parts management and package management tools. Step 6 : Select Service and Details. Once you insert the service that you will provide to your customers, the price will appear. In the details section, you can assign your mechanic to a specific bay. Lastly, insert booking date and time and type of service(s). Step 7 : Start To Quote. The total amount will appear on summary section. Click on ‘save’ to start to quote. Next click on ‘quote’ button to start quote and the quotation will be send to customer’s email. And finally, the digital work order will be send to your customer’s email. The digital work order will be look like this: And finally the digital work order for your customer has been succesfully created! Easy right? Still thinking to get POMEN Smart Workshop? Dont wait any longer, transform your workshop now!

Tips To Improve Customer Service For Your Workshop

Systematize Satisfication Creating a flawless and elegant experience for your customer will enhance your chances of impressing them. We live in a culture of convenience which means expectations are on the rise, which makes it even more visible when processes and experiences are manual and complex. With the use of the right technology you can drive automation which will smooth your internal process as well as provide a simple, effective and appropriate way to increase your customer satisfication. Calling is no longer the most convenient option for reaching your customers. People are busy, and so is your workshop. With texting and in-app messaging, you can reduce those approval wait times remarkably for your shop while making the response process quicker and easier for customers since not everyone has the ability to answer a call right away. Once the job is complete both a text message and in-app notification will notify the customer that their car is ready for pickup and they can also complete the transaction via their app. Schedule Appointment Schedule appointments will deliver your auto repair shop a continuous and consistent flow of customers. This will be a correct solution for how to grow auto repair business. Although they each come in with a different request spending time to understand and diagnose the issue is important as it will decide the priority of each job. If you streamline every job that you have at hand, it will deliver you effectiveness in your workshop so you can focus on getting the cars back on the road safely. Customize The Communication A personalized experience is a good experience, that builds a report and build up your customer loyalty. With customer expectations raised in this digital world it’s now more important than ever before to go above and beyond. Leave an impression with them by showing your customers that you not only remember their name, but their vehicle as well. Having the capacity to access their vehicle’s history, see previous direction, and more puts you in control and shows the customer you vested interest in them as well as their business. Correct and up to date vehicle information from appointments booking to vehicle inspection reports set you apart and demonstrates that the customer is more than just a transaction, they are part of your family. Enlighten Your Customers Education is a vital part of the customer experience, when a maintenance service is completed there is not a lot customer education required however when it comes to repairs customers want to know the “Why” it need replacing or fixing. It’s one thing to tell a customers what’s wrong with their vehicle, but it’s a whole other thing to have them truly understand what you found and what you recommend. If you are confused about how to attract customers auto repair, then educating them is going to be a great idea. With digital inspections, you can show them the video or photos therefore you are allowing the customer and enabling them to be that much more knowledgeable about their vehicle. You can create digital inspection reports by using POMEN Smart Workshop. This education builds trust in your shop and removes the notion that you are being ripped off, which leads to an overall better customer experience. Using a workshop management system like POMEN Smart Workshop is the easiest step to capture and create a close relationship with your customers. With the CRM function created in POMEN Smart Workshop, it will help you divide the customer group you want. You can also blast SMS or email about your workshop promotion or any announcement from your workshop. In addition, you can also send SMS or email to your customer personally to wish them happy birthday for example and offer them some promotions from your workshop. By using workshop management system like POMEN Smart Workshop, your car workshop can improve customer attendance and retention. Try POMEN Smart Workshop for FREE now!

How Workshop Management Software Is Valuable To Technicians

The auto repair industry is expeditiously changing, repairing vehicles nowadays has become high-tech occupation with technicians using a laptop, computer or a handheld device are a common sight during the repair or services. In this ever changing landscape, workshop owners are fighting to simplified their daily operational activities and in understanding the diverse nature of the auto repair industry. That’s where workshop owners looks for automotive software that organize their daily tasks, increases employee efficiency and customer experience within garage at the same time. Advantages Of Worksop Software For Mechanics And Technicians 1. Time Saving Service advisors and technicians in a busy workshop have a lot to deal with throughout the day juggling answering call enquiries while dealing with customers waiting become a struggle resulting in reduction of efficiency and delaying the process. To save time on on these time-consuming tasks, workshops can use technology to improve efficiency by using built in message function like email, text along with In-App notifications that are delivered instantly to the customer. 2. Controlled Access As a workshop manager or business owner, you want to secure that sufficient access level is assigned to each employee. Having the capacity to control access to a specific function of the software is a benefit as the employee will only see and be able to perform functions specific to their role, this eliminate possible visual distractions and keeps the employee fully foucsed. Smart workshop software allows you to configure the access levels based on specific roles. Magnetize Skilled Mechanics The industry market is highly competitive with a shortage of qualified techs out there today, you really want to secure you maintain the good ones and be able to attract new techs. The new generation of technicians are heavily invested into technology for them, it’s just the way of life so they have a certain expectation when entering the job market place. Newly qualified or younger technicians would properly not view or choose a shop where they have to rearrange through piles of paperworks to find a job card, service history, or customer details. A smart auto garage business owner that invests in the latest automotive workshop management software stands out from the crowd due to the technology stack that delivers modern digital tools for it staff. Provide Better Customer Service The workshop industry believe in customer-first trade. Roughly 70 to 75 percent of customers of an auto shop business are repeat visitors so it is important that you maintain good communication with them throughout the year. Good auto shop software provide features focusing on customer communication / marketing channels like emails, text message and in-app notifications to remind customers of upcoming services, follow up on repair orders and send out campaigns for specials which are great ways to keep in touch and connected with existing customers. What Software That Fit The Mechanics ? Some workshop owner use numerous software modules in isolation for their daily operations such as electronics invoices, repair orders, customer management, appointment booking and inventory management, sales and much more. This is itself presents in efficient use of time and energy causing unwanted stress and pressure due to an overload of multi-tasking. A better solution would be to simplified all these tasks into one platform with all the feature included. Pomen Smart Workshop is workshop that can provide accurate reports, customer management, appointment booking, CRM, invoices, inventory management and much more for you whenever you need them. Pomen Smart Workshop has a dashboard that provides important information and statistics about car workshop activities in a simple and easy-to-understand. This dashboard can provide accurate reports on the activities of the car workshop, including the number of customers served, records of car repair and service work, and the workshop’s finances. Try Pomen Smart Workshop. It’s FREE! Beside than total sales, POMEN Smart Workshop also has many other benefits for car workshop owners. Simplify scehduling : POMEN Smart Workshop can assist workshop owners schedule repair and maintaining progress more efficiently, avoiding any confusion or delays. Increase the level of efficiency : By using POMEN Smart Woshop, the vehicles repair and service process can be done more efficiently, reducing the time it takes to complete each job. Reduce errors and oversights : POMEN Smart Workshop can help reduce the possibility of mistakes when doing car repair and service work, which can cause customer frustation and financial loss. POMEN Smart Workshop provides accurate reports : Our workshop management system can provide accurate reports on the results of car repair and service work, including cost involved and time taken. Facilitate Communication: POMEN Smart Workshop can facilitate communication between workshop owners, staff, and customers, providing an easy platform to exchange information and avoid any confusion. Improve customer satisfication: By using POMEN Smart Workshop, workshop owner can improve customer satisfication by providing more efficient and timely service. Don’t miss out the opportunity to try POMEN Smart Workshop!

How To Get More Customers For Your Auto Repair Shop

As the economy brawl, things get tough and even a little risky, there is no doubt that you have seen this in your shop. This is tricky in the sense that people tend to neglect and sometimes go without their vehicle maintenance or repair, which leads to slower days and at a times even longer periods such as weeks or months. Here are few tips on how to manage your existing customer and how to attract new customers. Create Your Own Brand And Market It Your workshop is your brand! Your brand reflects familiarity, dependability and trust to name a few, so once your brand is established then you must promote it using all channels and techniques. Digital brand marketing is your online existence which creates an image of your business giving you the reliability to participate for and attract new customers along with retaining your existing customers. Word of mouth refferals are the most effective and direct marketing leads you will ever receive but this only achieved by having a strong well established brand. Connect To Your Loyal Customers You may have experienced a slow down period at one point or another with booking numbers below average? This is more likely a really good time to reach out to your existing customers and drum up some business, the message could be instructional such as tips on maintaining your vehicle or sales related by offering a special service or repair, you may even want to incentivise them by offering a discount. Be Active On Social Media In the environment of social media your brand need to maintain its digital identitiy which can promote your growth alongside your website. Social media platforms, such as Facebook, Instagram, and Twitter provide strong occasion for posts that can generate interest which can lead to online bookings. Your post should be scheduled frequently so your audience becomes familiar and begins to follow you, your posts should include link to blog, notifications and specials providing a call to action. Manage Your Workshop Well With POMEN Smart Workshop Software If your workflow becomes static, your growth of the company may become static too. Dont become static, try POMEN Smart Workshop software which reduce workflow and workload processes. It give an easy online portal for consumers to remain updated and in contact along with an online appointment booking mobile app hourly. This software lead the company on an external basis and builds a solid structure within the company itself. Scheduling shifts, maintaining invoices, calculating due payments, and setting up the inventory are some tasks that can be easily fullfill within the software. Are you ready for POMEN Smart Workshop? Try it now. It’s FREE !

What Tools Do You Need For Workshop Management

A well-organized workshop can be a time and money saving asset. Managing your workshop appropriately is vital to ensure deadlines are met and downtime is kept to a minimum. These are some of the tools you need to keep everything running smoothly. Organizing Tools Ineffective workshops are usually the result of inefficient scheduling. Having a solid plan in place is important, and smart software can help to keep your workshop and technicians organised. Make sure your technicians are using their time effectively instead of wasting time on old-fashioned admin processess or unproductiv tasks. You can use scheduling software to manage technnicians availability and allocate job cards quickly and effortless. Inventory Management If you can estimate it, you can manage it which is why visibility over your workshop activity is key when it comes to keeping things running proficiently. From parts inventory to service histories and maintenance schedules, you need to have a clear overview of everything workshop-related. Using software, you can easily track and measure things like costs, jobs and asset availability to help you understand where improvements could be made. This observability will turn lead to data that can be used to create applicable reports, showing you where icompetency in your workshop may lie and allowing you to meke the necessary changes. POMEN Smart Workshop Using POMEN Smart Workshop can be a great boost to productivity. They give you the ability to take things mobile with phones and tablets, allowing you to combine tasks and administration and in turn helping you to get rid of slow, unreliable paper processes. Give your mechanics access to all the data they need in one central location. Mechanics can easily manage timesheets, see service and inspection documentation and keep on top of job cards, whether they’re in the workshop or out in the field. Think a workshop management system could be right for you? Find out more here. POMEN Smart Workshop can help you to control all aspects of your business especially your workshop. Keeping all your data combined in one place is the most efficient to work, and a comprehensive suite of reporting tools can help you to turn information into actionable data that will smooth your operations. Want to give a try? It’s FREE!

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