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Edaran Otomobil Nasional Berhad
Workforce Management System

Company’s overview

Edaran Otomobil Nasional Berhad (EON Berhad) is Malaysia’s largest multi-brand automotive dealership, representing renowned brands such as Proton, Mitsubishi, Audi, and Volkswagen. Established in 1984, EON Berhad has played a pivotal role in the Malaysian automotive industry, offering a comprehensive range of services including sales, repair and maintenance, financial services, and fleet solutions.

Headquartered in Shah Alam, Selangor, EON Berhad continues to drive the automotive industry forward in Malaysia.

Industry Inefficiencies & the Need for Change

The automotive aftermarket and fleet management industries are grappling with significant inefficiencies and fragmentation in their operational processes, leading to increased costs, reduced productivity, and suboptimal customer experiences.

This problem affects service quality and customers’ experience as a whole. Indirectly, this taints the service centres’ reputation and growth.

ENGARAGE addresses these pain points by providing an integrated digital platform that streamlines operations, enhances productivity, and delivers a seamless experience for both technicians and customers. 

ENGARAGE's Role in Driving Growth

Enhanced Productivity:

Workforce Efficiency & Productivity Report
  • ENGARAGE’s task tracking system allowed precise monitoring of employee activities with a 30% increase in tasks completed per employee, directly contributing to revenue growth.

Data-Driven Decision Making:

Workforce Activity Overview: Active vs. Idle Time
  • Analytics from ENGARAGE provided insights into high-value activities.
  • Result: 40% increase in focus on revenue-generating tasks.

Improved Resource Allocation:

  • Real-time data on workforce utilization enabled optimal staff deployment.
  • Result: 25% reduction in idle time, increasing billable hours and revenue.

Streamlined Workflows:

Job Board - Technician View
  • Identification and elimination of bottlenecks in processes.
  • Result: 35% faster project completion times, allowing for more client engagements.

Delivering Results for EON Berhad

Revenue growth:

  • WFM real-time bookings help generate RM2 million in revenue

Improved operational efficiency:

  • 30 percent increase in technician team efficiency
  • 25 percent increase in technician productivity

High ROI:

  • For every RM1 invested, the client gains RM11.50 in net benefit over 5 years.
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Seamless Solutions, Smarter Operations

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